Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 388 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 100000 (d) 999999
2. 2.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
3. 3.True or false: “saying your name first” shows poor call manners. (a) False (b) True
4. 4.📞 Which of these shows poor call manners? (a) side talk during a call (b) camera at eye level (c) a quiet place for calls (d) saying your name first
5. 5.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
6. 6.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
7. 7.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) muting when not talking (d) calling late at night
8. 8.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) only the time (d) your own mood
9. 9.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at the ceiling (c) speaking clearly (d) side talk during a call
10. 10.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
11. 11.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
12. 12.True or false: “eating while on a call” shows good call manners. (a) True (b) False
13. 13.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
14. 14.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
15. 15.🔍 Which is the odd one out? (a) hanging up without bye (b) saying bye before ending (c) calling late at night (d) shouting into the phone
16. 16.🔍 Which is the odd one out? (a) “Is this a good time?” (b) eating while on a call (c) saying your name first (d) speaking clearly
17. 17.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) “He’s out. Bye.” (d) hang up at once
18. 18.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) a quiet place for calls (d) calling late at night
19. 19.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
20. 20.📞 Which of these shows good call manners? (a) camera at the ceiling (b) loud TV behind you (c) side talk during a call (d) speaking clearly
21. 21.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
22. 22.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) camera at eye level (d) shouting into the phone
24. 24.🔍 Which is the odd one out? (a) hanging up without bye (b) a quiet place for calls (c) speaking clearly (d) saying your name first
25. 25.🔍 Which is the odd one out? (a) saying your name first (b) calling late at night (c) camera at eye level (d) speaking clearly
26. 26.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
27. 27.True or false: “side talk during a call” shows good call manners. (a) False (b) True
28. 28.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
29. 29.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) muting when not talking (b) hanging up without bye (c) side talk during a call (d) eating while on a call
31. 31.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
32. 32.True or false: “muting when not talking” shows good call manners. (a) False (b) True
33. 33.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
34. 34.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
35. 35.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) leave the class (d) mute your microphone
36. 36.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) “Is this a good time?” (d) shouting into the phone
37. 37.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
38. 38.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
39. 39.📞 Which of these shows good call manners? (a) saying bye before ending (b) hanging up without bye (c) calling late at night (d) shouting into the phone
40. 40.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person

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