Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 389 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
2. 2.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
3. 3.📞 Which of these shows good call manners? (a) hanging up without bye (b) speaking clearly (c) shouting into the phone (d) eating while on a call
4. 4.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
5. 5.📞 Which of these shows good call manners? (a) saying your name first (b) shouting into the phone (c) hanging up without bye (d) camera at the ceiling
6. 6.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
7. 7.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
8. 8.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
9. 9.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “May I take a message?” (d) “Who cares?”
10. 10.📞 Which of these shows good call manners? (a) a quiet place for calls (b) eating while on a call (c) side talk during a call (d) hanging up without bye
11. 11.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
12. 12.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) camera at eye level (d) eating while on a call
13. 13.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
14. 14.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
15. 15.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
16. 16.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) your own mood (d) nothing
17. 17.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
18. 18.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) saying your name first (d) eating while on a call
19. 19.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
20. 20.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
21. 21.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) a quiet place for calls (d) hanging up without bye
22. 22.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) saying your name first (b) calling late at night (c) hanging up without bye (d) loud TV behind you
24. 24.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
25. 25.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
26. 26.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
27. 27.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) speaking clearly (d) calling late at night
28. 28.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) “Who are you?” (d) hang up silently
29. 29.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
30. 30.📞 Which of these shows poor call manners? (a) camera at eye level (b) muting when not talking (c) “Is this a good time?” (d) loud TV behind you
31. 31.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
32. 32.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
33. 33.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
34. 34.📞 Which of these shows poor call manners? (a) eating while on a call (b) “Is this a good time?” (c) speaking clearly (d) saying your name first
35. 35.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
36. 36.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) muting when not talking (b) eating while on a call (c) shouting into the phone (d) hanging up without bye
38. 38.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
39. 39.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 100000 (d) 999999
40. 40.True or false: “loud TV behind you” shows good call manners. (a) True (b) False

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