Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 390 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
2. 2.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
3. 3.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
4. 4.True or false: “saying your name first” shows good call manners. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) “Is this a good time?” (b) loud TV behind you (c) shouting into the phone (d) eating while on a call
6. 6.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) nothing (d) only the time
7. 7.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) loud TV behind you (d) saying bye before ending
8. 8.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
9. 9.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
10. 10.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
11. 11.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
12. 12.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) side talk during a call (d) “Is this a good time?”
13. 13.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) shout over the noise (d) switch off the screen
14. 14.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
15. 15.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
16. 16.📞 Which of these shows poor call manners? (a) hanging up without bye (b) camera at eye level (c) muting when not talking (d) saying your name first
17. 17.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
18. 18.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) “Who are you?” (d) call again and again
19. 19.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) muting when not talking (d) loud TV behind you
20. 20.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
21. 21.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
22. 22.🔍 Which is the odd one out? (a) a quiet place for calls (b) hanging up without bye (c) “Is this a good time?” (d) saying bye before ending
23. 23.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) speaking clearly (d) camera at the ceiling
24. 24.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
25. 25.📞 Which of these shows good call manners? (a) camera at eye level (b) hanging up without bye (c) shouting into the phone (d) eating while on a call
26. 26.📞 Which of these shows good call manners? (a) muting when not talking (b) calling late at night (c) eating while on a call (d) shouting into the phone
27. 27.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
28. 28.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
29. 29.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
30. 30.📞 Which of these shows poor call manners? (a) shouting into the phone (b) saying bye before ending (c) muting when not talking (d) speaking clearly
31. 31.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
32. 32.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
33. 33.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
34. 34.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
35. 35.True or false: “speaking clearly” shows good call manners. (a) True (b) False
36. 36.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
37. 37.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
38. 38.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) hanging up without bye (d) “Is this a good time?”
39. 39.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) saying bye before ending (d) shouting into the phone

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