Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 391 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) saying bye before ending (d) calling late at night
2. 2.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
3. 3.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
4. 4.True or false: “side talk during a call” shows good call manners. (a) True (b) False
5. 5.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
6. 6.True or false: “eating while on a call” shows good call manners. (a) False (b) True
7. 7.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
8. 8.True or false: “saying your name first” shows poor call manners. (a) False (b) True
9. 9.True or false: “speaking clearly” shows good call manners. (a) False (b) True
10. 10.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
11. 11.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) eating while on a call (d) saying your name first
12. 12.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) nothing (d) your own mood
13. 13.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
14. 14.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) “May I take a message?” (d) hang up at once
15. 15.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
16. 16.🔍 Which is the odd one out? (a) loud TV behind you (b) “Is this a good time?” (c) eating while on a call (d) hanging up without bye
17. 17.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
18. 18.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) saying your name first (d) loud TV behind you
19. 19.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
20. 20.🔍 Which is the odd one out? (a) calling late at night (b) camera at the ceiling (c) shouting into the phone (d) saying your name first
21. 21.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
22. 22.🔍 Which is the odd one out? (a) muting when not talking (b) loud TV behind you (c) camera at eye level (d) saying bye before ending
23. 23.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying bye before ending (c) a quiet place for calls (d) side talk during a call
24. 24.📞 Which of these shows poor call manners? (a) muting when not talking (b) shouting into the phone (c) saying bye before ending (d) speaking clearly
25. 25.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
26. 26.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
27. 27.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
28. 28.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
29. 29.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
30. 30.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
31. 31.🔍 Which is the odd one out? (a) speaking clearly (b) loud TV behind you (c) shouting into the phone (d) camera at the ceiling
32. 32.🔍 Which is the odd one out? (a) camera at eye level (b) camera at the ceiling (c) “Is this a good time?” (d) saying bye before ending
33. 33.True or false: “muting when not talking” shows good call manners. (a) True (b) False
34. 34.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) leave the class (d) mute your microphone
35. 35.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) a quiet place for calls (d) camera at the ceiling
36. 36.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
37. 37.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
38. 38.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) loud TV behind you (d) “Is this a good time?”
39. 39.📞 Which of these shows good call manners? (a) muting when not talking (b) camera at the ceiling (c) eating while on a call (d) loud TV behind you
40. 40.True or false: “saying bye before ending” shows good call manners. (a) True (b) False

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