Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 392 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
2. 2.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
3. 3.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) chat for a while (d) tell them the address
4. 4.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
5. 5.True or false: “saying your name first” shows good call manners. (a) True (b) False
6. 6.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
7. 7.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at eye level (c) eating while on a call (d) side talk during a call
9. 9.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) hanging up without bye (d) a quiet place for calls
10. 10.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
11. 11.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) “Is this a good time?” (d) eating while on a call
12. 12.📞 Which of these shows poor call manners? (a) eating while on a call (b) “Is this a good time?” (c) muting when not talking (d) a quiet place for calls
13. 13.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) a quiet place for calls (b) hanging up without bye (c) shouting into the phone (d) eating while on a call
15. 15.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
16. 16.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
17. 17.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
18. 18.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
19. 19.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) camera at the ceiling (d) a quiet place for calls
20. 20.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
21. 21.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
22. 22.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) saying bye before ending (d) eating while on a call
23. 23.🔍 Which is the odd one out? (a) hanging up without bye (b) “Is this a good time?” (c) eating while on a call (d) loud TV behind you
24. 24.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
25. 25.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
26. 26.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
27. 27.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
28. 28.🔍 Which is the odd one out? (a) camera at the ceiling (b) side talk during a call (c) shouting into the phone (d) speaking clearly
29. 29.True or false: “saying your name first” shows poor call manners. (a) True (b) False
30. 30.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) loud TV behind you (d) speaking clearly
31. 31.📞 Which of these shows poor call manners? (a) side talk during a call (b) a quiet place for calls (c) muting when not talking (d) speaking clearly
32. 32.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) loud TV behind you (d) camera at eye level
33. 33.📞 Which of these shows good call manners? (a) calling late at night (b) saying bye before ending (c) eating while on a call (d) loud TV behind you
34. 34.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at the ceiling (c) speaking clearly (d) saying bye before ending
35. 35.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) calling late at night (d) speaking clearly
36. 36.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) saying your name first (d) side talk during a call
38. 38.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) saying your name first (b) loud TV behind you (c) muting when not talking (d) camera at eye level
40. 40.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called

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