Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 393 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
2. 2.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
3. 3.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
4. 4.📞 Which of these shows good call manners? (a) camera at the ceiling (b) “Is this a good time?” (c) calling late at night (d) eating while on a call
5. 5.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) “Who are you?” (d) call again and again
6. 6.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
7. 7.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
8. 8.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) calling late at night (d) camera at eye level
9. 9.📞 Which of these shows poor call manners? (a) shouting into the phone (b) speaking clearly (c) muting when not talking (d) saying bye before ending
10. 10.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
11. 11.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
12. 12.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
13. 13.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
14. 14.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) speaking clearly (d) loud TV behind you
15. 15.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
16. 16.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) muting when not talking (d) camera at the ceiling
17. 17.📞 Which of these shows poor call manners? (a) saying bye before ending (b) eating while on a call (c) “Is this a good time?” (d) speaking clearly
18. 18.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) switch off the screen (d) mute your microphone
19. 19.🔍 Which is the odd one out? (a) “Is this a good time?” (b) eating while on a call (c) camera at eye level (d) a quiet place for calls
20. 20.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) speaking clearly (d) eating while on a call
21. 21.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) shouting into the phone (d) muting when not talking
22. 22.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
23. 23.🔍 Which is the odd one out? (a) saying bye before ending (b) a quiet place for calls (c) side talk during a call (d) “Is this a good time?”
24. 24.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
25. 25.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) calling late at night (d) saying your name first
26. 26.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) chat for a while (d) tell them the address
27. 27.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) hanging up without bye (d) saying your name first
28. 28.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at the ceiling (c) muting when not talking (d) camera at eye level
29. 29.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
30. 30.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
31. 31.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
32. 32.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
33. 33.True or false: “calling late at night” shows good call manners. (a) True (b) False
34. 34.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 112 (d) 999999
35. 35.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
36. 36.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
37. 37.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
38. 38.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
39. 39.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
40. 40.True or false: “saying your name first” shows poor call manners. (a) False (b) True

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