Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 394 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
2. 2.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) camera at the ceiling (d) muting when not talking
3. 3.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) “Is this a good time?” (d) side talk during a call
4. 4.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) side talk during a call (d) saying bye before ending
5. 5.🔍 Which is the odd one out? (a) eating while on a call (b) saying bye before ending (c) camera at eye level (d) saying your name first
6. 6.True or false: “saying your name first” shows poor call manners. (a) True (b) False
7. 7.True or false: “speaking clearly” shows good call manners. (a) False (b) True
8. 8.True or false: “eating while on a call” shows good call manners. (a) True (b) False
9. 9.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) eating while on a call (d) “Is this a good time?”
10. 10.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) hanging up without bye (d) camera at eye level
11. 11.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) shouting into the phone (d) a quiet place for calls
12. 12.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
13. 13.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) calling late at night (d) camera at eye level
14. 14.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
15. 15.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) side talk during a call (d) camera at eye level
16. 16.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) loud TV behind you (c) saying bye before ending (d) speaking clearly
17. 17.📞 Which of these shows poor call manners? (a) shouting into the phone (b) speaking clearly (c) “Is this a good time?” (d) saying bye before ending
18. 18.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
19. 19.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
20. 20.📞 Which of these shows good call manners? (a) a quiet place for calls (b) eating while on a call (c) shouting into the phone (d) camera at the ceiling
21. 21.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
22. 22.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
23. 23.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
24. 24.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) a quiet place for calls (d) “Is this a good time?”
25. 25.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
26. 26.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
27. 27.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) switch off the screen (d) mute your microphone
28. 28.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) your own mood (d) name, number, message
29. 29.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
30. 30.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
31. 31.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
32. 32.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
33. 33.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) saying bye before ending (d) camera at the ceiling
34. 34.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) side talk during a call (d) a quiet place for calls
35. 35.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) tell them your school (d) chat for a while
36. 36.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
37. 37.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
38. 38.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “He’s out. Bye.” (d) “May I take a message?”
39. 39.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) calling late at night (d) a quiet place for calls
40. 40.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112

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