Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 395 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them the address (d) tell them your school
3. 3.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
4. 4.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
5. 5.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
6. 6.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) “Sorry, wrong number.” (d) call again and again
7. 7.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
8. 8.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) nothing (d) your own mood
9. 9.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
10. 10.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 123 (d) 100000
11. 11.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
12. 12.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
13. 13.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
14. 14.🔍 Which is the odd one out? (a) camera at the ceiling (b) speaking clearly (c) eating while on a call (d) shouting into the phone
15. 15.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
16. 16.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) “He’s out. Bye.” (d) hang up at once
17. 17.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) side talk during a call (d) calling late at night
18. 18.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) a quiet place for calls (d) loud TV behind you
19. 19.🔍 Which is the odd one out? (a) side talk during a call (b) muting when not talking (c) shouting into the phone (d) eating while on a call
20. 20.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) leave the class (d) mute your microphone
21. 21.True or false: “calling late at night” shows poor call manners. (a) True (b) False
22. 22.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
23. 23.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
24. 24.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
25. 25.True or false: “saying your name first” shows good call manners. (a) True (b) False
26. 26.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
27. 27.True or false: “camera at eye level” shows good call manners. (a) True (b) False
28. 28.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) hanging up without bye (d) saying your name first
29. 29.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
30. 30.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) speaking clearly (b) side talk during a call (c) muting when not talking (d) camera at eye level
32. 32.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) loud TV behind you (d) a quiet place for calls
33. 33.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
34. 34.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at eye level (c) saying bye before ending (d) calling late at night
35. 35.True or false: “muting when not talking” shows good call manners. (a) True (b) False
36. 36.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
37. 37.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying bye before ending (c) camera at the ceiling (d) camera at eye level
38. 38.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
39. 39.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
40. 40.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are

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