Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 396 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
2. 2.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
3. 3.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) name, number, message (d) nothing
4. 4.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
5. 5.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
6. 6.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at the ceiling (c) side talk during a call (d) saying bye before ending
7. 7.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
8. 8.🔍 Which is the odd one out? (a) hanging up without bye (b) saying your name first (c) a quiet place for calls (d) muting when not talking
9. 9.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
10. 10.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) a quiet place for calls (d) eating while on a call
11. 11.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) loud TV behind you (d) speaking clearly
12. 12.True or false: “saying your name first” shows poor call manners. (a) True (b) False
13. 13.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
14. 14.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
15. 15.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
16. 16.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) calling late at night (d) muting when not talking
17. 17.🔍 Which is the odd one out? (a) eating while on a call (b) muting when not talking (c) speaking clearly (d) a quiet place for calls
18. 18.True or false: “muting when not talking” shows good call manners. (a) True (b) False
19. 19.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
20. 20.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
21. 21.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
22. 22.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
23. 23.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
24. 24.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) loud TV behind you (d) saying your name first
25. 25.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
26. 26.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
27. 27.🔍 Which is the odd one out? (a) shouting into the phone (b) saying bye before ending (c) a quiet place for calls (d) camera at eye level
28. 28.True or false: “eating while on a call” shows good call manners. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) camera at the ceiling (b) “Is this a good time?” (c) saying bye before ending (d) muting when not talking
30. 30.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) shouting into the phone (d) saying bye before ending
31. 31.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
32. 32.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
33. 33.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
34. 34.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
35. 35.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at the ceiling (c) saying your name first (d) speaking clearly
36. 36.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) hang up at once (d) “He’s out. Bye.”
37. 37.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
38. 38.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
39. 39.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
40. 40.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners

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