Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 399 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
2. 2.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “Who cares?” (d) “He’s out. Bye.”
3. 3.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 123 (d) 100000
4. 4.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) muting when not talking (d) eating while on a call
5. 5.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
6. 6.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
7. 7.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
8. 8.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
9. 9.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
10. 10.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
11. 11.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
12. 12.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) eating while on a call (d) saying your name first
14. 14.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) speaking clearly (d) a quiet place for calls
15. 15.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
16. 16.🔍 Which is the odd one out? (a) “Is this a good time?” (b) eating while on a call (c) loud TV behind you (d) hanging up without bye
17. 17.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
18. 18.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
19. 19.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) eating while on a call (d) speaking clearly
20. 20.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
21. 21.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
22. 22.📞 Which of these shows good call manners? (a) shouting into the phone (b) speaking clearly (c) hanging up without bye (d) eating while on a call
23. 23.📞 Which of these shows good call manners? (a) muting when not talking (b) calling late at night (c) side talk during a call (d) shouting into the phone
24. 24.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) shouting into the phone (c) muting when not talking (d) “Is this a good time?”
25. 25.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) muting when not talking (d) side talk during a call
26. 26.🔍 Which is the odd one out? (a) a quiet place for calls (b) calling late at night (c) saying your name first (d) camera at eye level
27. 27.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) camera at eye level (d) eating while on a call
28. 28.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
29. 29.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) loud TV behind you (d) camera at eye level
30. 30.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
31. 31.📞 Which of these shows poor call manners? (a) saying bye before ending (b) side talk during a call (c) muting when not talking (d) saying your name first
32. 32.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at the ceiling (c) eating while on a call (d) hanging up without bye
33. 33.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
34. 34.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
35. 35.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) a quiet place for calls (d) eating while on a call
36. 36.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) shouting into the phone (d) saying your name first
37. 37.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) saying bye before ending (d) camera at the ceiling
38. 38.True or false: “calling late at night” shows poor call manners. (a) True (b) False
39. 39.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
40. 40.True or false: “loud TV behind you” shows good call manners. (a) False (b) True

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students