Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 400 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) leave the class (d) switch off the screen
2. 2.🔍 Which is the odd one out? (a) side talk during a call (b) loud TV behind you (c) muting when not talking (d) camera at the ceiling
3. 3.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
4. 4.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
5. 5.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
6. 6.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at the ceiling (c) saying your name first (d) camera at eye level
7. 7.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) shouting into the phone (d) “Is this a good time?”
9. 9.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) speaking clearly (d) hanging up without bye
10. 10.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 999999 (d) 100000
11. 11.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
12. 12.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
13. 13.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
14. 14.True or false: “saying your name first” shows poor call manners. (a) True (b) False
15. 15.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) a quiet place for calls (c) saying your name first (d) eating while on a call
16. 16.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
17. 17.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at the ceiling (c) loud TV behind you (d) shouting into the phone
18. 18.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
19. 19.🔍 Which is the odd one out? (a) side talk during a call (b) saying your name first (c) “Is this a good time?” (d) speaking clearly
20. 20.📞 Which of these shows good call manners? (a) shouting into the phone (b) muting when not talking (c) eating while on a call (d) loud TV behind you
21. 21.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
22. 22.📞 Which of these shows poor call manners? (a) shouting into the phone (b) a quiet place for calls (c) saying bye before ending (d) “Is this a good time?”
23. 23.True or false: “muting when not talking” shows good call manners. (a) False (b) True
24. 24.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) saying your name first (d) loud TV behind you
25. 25.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
26. 26.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
27. 27.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) calling late at night (d) a quiet place for calls
29. 29.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
30. 30.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
31. 31.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
32. 32.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
33. 33.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
34. 34.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
35. 35.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) shouting into the phone (d) saying bye before ending
36. 36.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) eating while on a call (d) a quiet place for calls
37. 37.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) speaking clearly (d) camera at the ceiling
38. 38.🔍 Which is the odd one out? (a) saying your name first (b) shouting into the phone (c) hanging up without bye (d) loud TV behind you
39. 39.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
40. 40.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) only the time (d) your own mood

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