Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 5 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) your own mood (d) name, number, message
2. 2.🔍 Which is the odd one out? (a) eating while on a call (b) a quiet place for calls (c) “Is this a good time?” (d) muting when not talking
3. 3.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
4. 4.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
5. 5.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) “Who are you?” (d) hang up silently
6. 6.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) muting when not talking (d) hanging up without bye
7. 7.🔍 Which is the odd one out? (a) shouting into the phone (b) a quiet place for calls (c) speaking clearly (d) saying your name first
8. 8.📞 Which of these shows good call manners? (a) speaking clearly (b) shouting into the phone (c) calling late at night (d) eating while on a call
9. 9.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at the ceiling (c) saying bye before ending (d) saying your name first
10. 10.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
11. 11.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
12. 12.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
13. 13.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) eating while on a call (d) speaking clearly
14. 14.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
15. 15.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
16. 16.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone
17. 17.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying bye before ending (c) side talk during a call (d) speaking clearly
18. 18.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
19. 19.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
20. 20.True or false: “calling late at night” shows poor call manners. (a) False (b) True
21. 21.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
22. 22.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
23. 23.True or false: “saying your name first” shows good call manners. (a) False (b) True
24. 24.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
25. 25.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) “May I take a message?” (d) hang up at once
26. 26.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
27. 27.True or false: “side talk during a call” shows good call manners. (a) False (b) True
28. 28.True or false: “saying your name first” shows poor call manners. (a) False (b) True
29. 29.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
30. 30.True or false: “calling late at night” shows good call manners. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) calling late at night (d) speaking clearly
32. 32.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
33. 33.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
34. 34.📞 Which of these shows poor call manners? (a) calling late at night (b) camera at eye level (c) speaking clearly (d) “Is this a good time?”
35. 35.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
36. 36.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
37. 37.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
38. 38.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
39. 39.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
40. 40.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person

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