Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 401 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) saying your name first (b) calling late at night (c) loud TV behind you (d) shouting into the phone
2. 2.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
3. 3.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
4. 4.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
5. 5.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) saying bye before ending (d) shouting into the phone
6. 6.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
7. 7.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) hanging up without bye (c) side talk during a call (d) calling late at night
8. 8.📞 Which of these shows poor call manners? (a) hanging up without bye (b) a quiet place for calls (c) “Is this a good time?” (d) speaking clearly
9. 9.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
10. 10.True or false: “muting when not talking” shows good call manners. (a) True (b) False
11. 11.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
12. 12.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
13. 13.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
14. 14.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
15. 15.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) camera at the ceiling (d) speaking clearly
16. 16.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at the ceiling (c) side talk during a call (d) loud TV behind you
17. 17.True or false: “saying your name first” shows poor call manners. (a) False (b) True
18. 18.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
19. 19.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
20. 20.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
21. 21.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
22. 22.🔍 Which is the odd one out? (a) muting when not talking (b) eating while on a call (c) hanging up without bye (d) shouting into the phone
23. 23.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
24. 24.📞 Which of these shows poor call manners? (a) speaking clearly (b) side talk during a call (c) saying bye before ending (d) a quiet place for calls
25. 25.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
26. 26.📞 Which of these shows good call manners? (a) camera at eye level (b) camera at the ceiling (c) calling late at night (d) hanging up without bye
27. 27.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
28. 28.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) shouting into the phone (d) speaking clearly
29. 29.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) speaking clearly (c) calling late at night (d) saying bye before ending
30. 30.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
31. 31.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
32. 32.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
33. 33.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) loud TV behind you (d) “Is this a good time?”
34. 34.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) eating while on a call (c) muting when not talking (d) “Is this a good time?”
35. 35.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) your own mood (d) nothing
36. 36.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
37. 37.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
38. 38.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
39. 39.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
40. 40.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) muting when not talking (d) speaking clearly

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