Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 402 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
2. 2.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
3. 3.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
4. 4.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 100000 (d) 112
5. 5.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
6. 6.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
7. 7.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
8. 8.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
9. 9.🔍 Which is the odd one out? (a) shouting into the phone (b) “Is this a good time?” (c) muting when not talking (d) camera at eye level
10. 10.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
11. 11.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
12. 12.🔍 Which is the odd one out? (a) loud TV behind you (b) speaking clearly (c) camera at the ceiling (d) eating while on a call
13. 13.📞 Which of these shows good call manners? (a) a quiet place for calls (b) shouting into the phone (c) eating while on a call (d) hanging up without bye
14. 14.🔍 Which is the odd one out? (a) saying your name first (b) loud TV behind you (c) speaking clearly (d) a quiet place for calls
15. 15.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
16. 16.True or false: “side talk during a call” shows good call manners. (a) True (b) False
17. 17.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
18. 18.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) muting when not talking (d) calling late at night
19. 19.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
20. 20.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) leave the class (d) shout over the noise
21. 21.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
22. 22.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
23. 23.📞 Which of these shows poor call manners? (a) saying your name first (b) shouting into the phone (c) a quiet place for calls (d) “Is this a good time?”
24. 24.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) saying bye before ending (d) camera at the ceiling
25. 25.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
26. 26.🔍 Which is the odd one out? (a) loud TV behind you (b) shouting into the phone (c) hanging up without bye (d) saying your name first
27. 27.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
28. 28.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) saying bye before ending (d) eating while on a call
29. 29.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
30. 30.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at the ceiling (c) side talk during a call (d) muting when not talking
31. 31.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) “Is this a good time?” (d) side talk during a call
32. 32.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
33. 33.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) loud TV behind you (d) speaking clearly
34. 34.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
35. 35.True or false: “saying your name first” shows good call manners. (a) False (b) True
36. 36.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) calling late at night (d) speaking clearly
37. 37.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
38. 38.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
39. 39.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
40. 40.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are

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