Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 403 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) side talk during a call (b) saying bye before ending (c) loud TV behind you (d) shouting into the phone
2. 2.📞 Which of these shows poor call manners? (a) side talk during a call (b) “Is this a good time?” (c) a quiet place for calls (d) saying your name first
3. 3.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
4. 4.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
5. 5.🔍 Which is the odd one out? (a) hanging up without bye (b) speaking clearly (c) eating while on a call (d) calling late at night
6. 6.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) shouting into the phone (d) saying your name first
7. 7.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
8. 8.🔍 Which is the odd one out? (a) a quiet place for calls (b) calling late at night (c) saying your name first (d) speaking clearly
9. 9.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) shout over the noise (d) leave the class
10. 10.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
11. 11.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
12. 12.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
13. 13.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
14. 14.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
15. 15.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
16. 16.🔍 Which is the odd one out? (a) side talk during a call (b) a quiet place for calls (c) shouting into the phone (d) loud TV behind you
17. 17.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at eye level (c) camera at the ceiling (d) calling late at night
18. 18.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
19. 19.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
20. 20.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
21. 21.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) a quiet place for calls (c) camera at eye level (d) hanging up without bye
22. 22.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) a quiet place for calls (d) loud TV behind you
23. 23.🔍 Which is the odd one out? (a) saying bye before ending (b) side talk during a call (c) loud TV behind you (d) calling late at night
24. 24.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
25. 25.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
26. 26.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
27. 27.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
28. 28.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
29. 29.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) camera at the ceiling (d) muting when not talking
30. 30.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
31. 31.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) loud TV behind you (d) camera at eye level
33. 33.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
34. 34.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
35. 35.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
36. 36.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
37. 37.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
38. 38.🔍 Which is the odd one out? (a) camera at the ceiling (b) camera at eye level (c) hanging up without bye (d) eating while on a call
39. 39.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
40. 40.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) side talk during a call (d) saying bye before ending

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