Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 404 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
2. 2.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
3. 3.📞 Which of these shows poor call manners? (a) saying your name first (b) calling late at night (c) camera at eye level (d) a quiet place for calls
4. 4.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) muting when not talking (d) calling late at night
5. 5.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
6. 6.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
7. 7.📞 Which of these shows good call manners? (a) calling late at night (b) speaking clearly (c) camera at the ceiling (d) side talk during a call
8. 8.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
9. 9.True or false: “muting when not talking” shows good call manners. (a) False (b) True
10. 10.📞 Which of these shows good call manners? (a) eating while on a call (b) a quiet place for calls (c) camera at the ceiling (d) side talk during a call
11. 11.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
12. 12.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) saying bye before ending (d) hanging up without bye
13. 13.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
14. 14.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
15. 15.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
16. 16.🔍 Which is the odd one out? (a) side talk during a call (b) camera at eye level (c) hanging up without bye (d) camera at the ceiling
17. 17.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) loud TV behind you (d) a quiet place for calls
18. 18.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
19. 19.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
20. 20.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
21. 21.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
22. 22.True or false: “side talk during a call” shows good call manners. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) saying your name first (d) camera at the ceiling
24. 24.True or false: “calling late at night” shows good call manners. (a) True (b) False
25. 25.📞 Which of these shows poor call manners? (a) hanging up without bye (b) saying bye before ending (c) “Is this a good time?” (d) muting when not talking
26. 26.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) shouting into the phone (d) saying your name first
27. 27.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) side talk during a call (d) saying your name first
28. 28.🔍 Which is the odd one out? (a) eating while on a call (b) “Is this a good time?” (c) camera at eye level (d) speaking clearly
29. 29.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
30. 30.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) loud TV behind you (c) eating while on a call (d) shouting into the phone
31. 31.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) speaking clearly (d) loud TV behind you
32. 32.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
33. 33.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
34. 34.True or false: “calling late at night” shows poor call manners. (a) False (b) True
35. 35.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
36. 36.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) only the time (d) your own mood
37. 37.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
38. 38.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
39. 39.True or false: “camera at eye level” shows good call manners. (a) True (b) False
40. 40.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners

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