Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 405 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
2. 2.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
3. 3.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) switch off the screen (d) mute your microphone
4. 4.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
5. 5.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) “May I take a message?” (d) hang up at once
6. 6.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
7. 7.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
8. 8.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) nothing (d) your own mood
9. 9.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
10. 10.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
11. 11.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
12. 12.📞 Which of these shows good call manners? (a) speaking clearly (b) loud TV behind you (c) hanging up without bye (d) eating while on a call
13. 13.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) hanging up without bye (d) saying bye before ending
14. 14.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) shouting into the phone (d) muting when not talking
15. 15.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
16. 16.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
17. 17.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
18. 18.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
19. 19.📞 Which of these shows poor call manners? (a) shouting into the phone (b) “Is this a good time?” (c) speaking clearly (d) saying your name first
20. 20.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
21. 21.📞 Which of these shows poor call manners? (a) loud TV behind you (b) “Is this a good time?” (c) a quiet place for calls (d) saying your name first
22. 22.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) loud TV behind you (d) muting when not talking
23. 23.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
24. 24.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) “Who are you?” (d) hang up silently
25. 25.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
26. 26.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
27. 27.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
28. 28.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) shouting into the phone (b) “Is this a good time?” (c) calling late at night (d) hanging up without bye
30. 30.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
31. 31.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
32. 32.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
33. 33.True or false: “saying your name first” shows good call manners. (a) True (b) False
34. 34.True or false: “calling late at night” shows good call manners. (a) True (b) False
35. 35.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
36. 36.📞 Which of these shows poor call manners? (a) muting when not talking (b) eating while on a call (c) a quiet place for calls (d) “Is this a good time?”
37. 37.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
38. 38.True or false: “side talk during a call” shows good call manners. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) camera at eye level (b) hanging up without bye (c) muting when not talking (d) speaking clearly
40. 40.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners

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