Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 406 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) loud TV behind you (d) camera at eye level
2. 2.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) shouting into the phone (d) speaking clearly
3. 3.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) switch off the screen (d) mute your microphone
4. 4.🔍 Which is the odd one out? (a) side talk during a call (b) camera at eye level (c) eating while on a call (d) shouting into the phone
5. 5.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) camera at the ceiling (d) saying bye before ending
6. 6.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
7. 7.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) calling late at night (d) saying your name first
8. 8.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
9. 9.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
10. 10.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
11. 11.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) saying your name first (d) eating while on a call
12. 12.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
13. 13.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) speaking clearly (d) shouting into the phone
14. 14.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) calling late at night (d) camera at eye level
16. 16.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
17. 17.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) hang up silently (d) call again and again
18. 18.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) hanging up without bye (c) shouting into the phone (d) calling late at night
19. 19.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) muting when not talking (d) camera at the ceiling
20. 20.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) a quiet place for calls (c) muting when not talking (d) eating while on a call
21. 21.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
22. 22.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
23. 23.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) side talk during a call (d) camera at eye level
24. 24.🔍 Which is the odd one out? (a) a quiet place for calls (b) shouting into the phone (c) side talk during a call (d) loud TV behind you
25. 25.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
26. 26.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
27. 27.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
28. 28.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
29. 29.True or false: “saying your name first” shows poor call manners. (a) False (b) True
30. 30.True or false: “saying your name first” shows good call manners. (a) False (b) True
31. 31.📞 Which of these shows good call manners? (a) hanging up without bye (b) speaking clearly (c) shouting into the phone (d) camera at the ceiling
32. 32.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
33. 33.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
34. 34.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
35. 35.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
36. 36.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
37. 37.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
38. 38.📞 Which of these shows good call manners? (a) saying your name first (b) eating while on a call (c) calling late at night (d) shouting into the phone
39. 39.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) camera at eye level (d) calling late at night
40. 40.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners

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