Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 407 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) “Sorry, wrong number.” (d) call again and again
2. 2.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
3. 3.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
4. 4.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
5. 5.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
6. 6.🔍 Which is the odd one out? (a) side talk during a call (b) camera at the ceiling (c) eating while on a call (d) saying your name first
7. 7.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
8. 8.True or false: “saying your name first” shows poor call manners. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) saying bye before ending (d) eating while on a call
10. 10.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
11. 11.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) a quiet place for calls (d) hanging up without bye
12. 12.📞 Which of these shows good call manners? (a) hanging up without bye (b) side talk during a call (c) speaking clearly (d) eating while on a call
13. 13.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
14. 14.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) muting when not talking (d) calling late at night
15. 15.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
16. 16.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) camera at eye level (d) calling late at night
17. 17.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
18. 18.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) muting when not talking (d) side talk during a call
19. 19.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
20. 20.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying bye before ending (c) muting when not talking (d) camera at the ceiling
21. 21.True or false: “calling late at night” shows good call manners. (a) True (b) False
22. 22.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
23. 23.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
24. 24.🔍 Which is the odd one out? (a) camera at the ceiling (b) speaking clearly (c) calling late at night (d) hanging up without bye
25. 25.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
26. 26.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
27. 27.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) chat for a while (d) tell them the address
28. 28.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
29. 29.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
30. 30.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
31. 31.📞 Which of these shows poor call manners? (a) shouting into the phone (b) camera at eye level (c) speaking clearly (d) a quiet place for calls
32. 32.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
33. 33.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) speaking clearly (d) hanging up without bye
34. 34.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
35. 35.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
36. 36.True or false: “muting when not talking” shows good call manners. (a) False (b) True
37. 37.📞 Which of these shows poor call manners? (a) camera at eye level (b) muting when not talking (c) calling late at night (d) “Is this a good time?”
38. 38.📞 Which of these shows good call manners? (a) hanging up without bye (b) “Is this a good time?” (c) side talk during a call (d) calling late at night
39. 39.True or false: “saying your name first” shows good call manners. (a) False (b) True
40. 40.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye

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