Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 408 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
2. 2.🔍 Which is the odd one out? (a) saying bye before ending (b) side talk during a call (c) a quiet place for calls (d) “Is this a good time?”
3. 3.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
4. 4.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
5. 5.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 999999 (d) 100000
6. 6.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) eating while on a call (d) speaking clearly
7. 7.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
8. 8.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
9. 9.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at the ceiling (c) “Is this a good time?” (d) saying bye before ending
11. 11.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) “Sorry, wrong number.” (d) call again and again
12. 12.🔍 Which is the odd one out? (a) side talk during a call (b) muting when not talking (c) shouting into the phone (d) eating while on a call
13. 13.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) muting when not talking (d) shouting into the phone
14. 14.🔍 Which is the odd one out? (a) a quiet place for calls (b) shouting into the phone (c) loud TV behind you (d) side talk during a call
15. 15.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
16. 16.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
17. 17.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
18. 18.True or false: “muting when not talking” shows good call manners. (a) True (b) False
19. 19.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
20. 20.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) loud TV behind you (d) speaking clearly
21. 21.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) only the time (d) nothing
22. 22.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) loud TV behind you (d) muting when not talking
23. 23.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
24. 24.True or false: “calling late at night” shows good call manners. (a) False (b) True
25. 25.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
26. 26.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
27. 27.🔍 Which is the odd one out? (a) side talk during a call (b) “Is this a good time?” (c) loud TV behind you (d) hanging up without bye
28. 28.🔍 Which is the odd one out? (a) eating while on a call (b) saying bye before ending (c) saying your name first (d) speaking clearly
29. 29.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
30. 30.📞 Which of these shows good call manners? (a) shouting into the phone (b) saying your name first (c) loud TV behind you (d) hanging up without bye
31. 31.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
32. 32.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
33. 33.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying bye before ending (c) side talk during a call (d) saying your name first
34. 34.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
35. 35.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) “May I take a message?” (d) hang up at once
36. 36.True or false: “speaking clearly” shows good call manners. (a) False (b) True
37. 37.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
38. 38.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
39. 39.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
40. 40.🔍 Which is the odd one out? (a) a quiet place for calls (b) “Is this a good time?” (c) saying bye before ending (d) calling late at night

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