Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 409 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) saying your name first (b) eating while on a call (c) speaking clearly (d) muting when not talking
2. 2.🔍 Which is the odd one out? (a) saying bye before ending (b) shouting into the phone (c) side talk during a call (d) hanging up without bye
3. 3.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
4. 4.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
5. 5.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
6. 6.📞 Which of these shows good call manners? (a) saying your name first (b) calling late at night (c) camera at the ceiling (d) eating while on a call
7. 7.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
8. 8.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) hanging up without bye (d) “Is this a good time?”
10. 10.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) eating while on a call (d) speaking clearly
11. 11.True or false: “speaking clearly” shows good call manners. (a) True (b) False
12. 12.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) mute your microphone (d) leave the class
13. 13.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
14. 14.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
15. 15.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
16. 16.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
17. 17.📞 Which of these shows poor call manners? (a) speaking clearly (b) hanging up without bye (c) muting when not talking (d) saying your name first
18. 18.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
19. 19.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) saying bye before ending (d) camera at the ceiling
20. 20.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) eating while on a call (c) shouting into the phone (d) camera at the ceiling
21. 21.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
22. 22.🔍 Which is the odd one out? (a) loud TV behind you (b) saying bye before ending (c) a quiet place for calls (d) camera at eye level
23. 23.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
24. 24.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Who are you?” (d) “Sorry, wrong number.”
25. 25.True or false: “calling late at night” shows good call manners. (a) False (b) True
26. 26.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
27. 27.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
28. 28.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
29. 29.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) hang up at once (d) “Who cares?”
30. 30.📞 Which of these shows good call manners? (a) calling late at night (b) camera at eye level (c) side talk during a call (d) camera at the ceiling
31. 31.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
32. 32.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
33. 33.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
34. 34.True or false: “calling late at night” shows poor call manners. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) calling late at night (d) saying your name first
36. 36.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
37. 37.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
38. 38.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) side talk during a call (d) “Is this a good time?”
40. 40.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) side talk during a call (d) a quiet place for calls

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