Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 410 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
2. 2.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying bye before ending (c) shouting into the phone (d) a quiet place for calls
3. 3.📞 Which of these shows good call manners? (a) speaking clearly (b) calling late at night (c) hanging up without bye (d) camera at the ceiling
4. 4.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 100000 (d) 112
5. 5.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) saying your name first (d) hanging up without bye
6. 6.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
7. 7.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) only the time (d) your own mood
8. 8.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) shout over the noise (d) leave the class
9. 9.📞 Which of these shows good call manners? (a) calling late at night (b) camera at eye level (c) eating while on a call (d) hanging up without bye
10. 10.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
11. 11.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
12. 12.📞 Which of these shows poor call manners? (a) camera at eye level (b) a quiet place for calls (c) side talk during a call (d) “Is this a good time?”
13. 13.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
14. 14.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
15. 15.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
16. 16.True or false: “eating while on a call” shows good call manners. (a) False (b) True
17. 17.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
18. 18.True or false: “camera at eye level” shows good call manners. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) camera at eye level (d) eating while on a call
20. 20.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
21. 21.📞 Which of these shows good call manners? (a) a quiet place for calls (b) hanging up without bye (c) camera at the ceiling (d) eating while on a call
22. 22.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) speaking clearly (d) camera at the ceiling
23. 23.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
24. 24.True or false: “saying your name first” shows poor call manners. (a) False (b) True
25. 25.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
26. 26.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
27. 27.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
28. 28.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
29. 29.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
30. 30.🔍 Which is the odd one out? (a) camera at eye level (b) calling late at night (c) speaking clearly (d) saying bye before ending
31. 31.🔍 Which is the odd one out? (a) loud TV behind you (b) muting when not talking (c) shouting into the phone (d) eating while on a call
32. 32.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
33. 33.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) “Is this a good time?” (d) a quiet place for calls
34. 34.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
35. 35.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
36. 36.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
37. 37.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
38. 38.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
39. 39.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
40. 40.True or false: “calling late at night” shows good call manners. (a) True (b) False

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students