Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 41 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
2. 2.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
3. 3.True or false: “calling late at night” shows good call manners. (a) True (b) False
4. 4.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them the address (d) tell them your school
5. 5.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 999999 (d) 123
6. 6.📞 Which of these shows good call manners? (a) eating while on a call (b) speaking clearly (c) camera at the ceiling (d) shouting into the phone
7. 7.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
8. 8.📞 Which of these shows poor call manners? (a) saying bye before ending (b) hanging up without bye (c) saying your name first (d) a quiet place for calls
9. 9.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
10. 10.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
11. 11.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) loud TV behind you (d) muting when not talking
13. 13.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) your own mood (d) name, number, message
14. 14.🔍 Which is the odd one out? (a) a quiet place for calls (b) hanging up without bye (c) speaking clearly (d) “Is this a good time?”
15. 15.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
16. 16.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) muting when not talking (d) camera at the ceiling
17. 17.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying bye before ending (c) speaking clearly (d) muting when not talking
19. 19.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) camera at eye level (d) hanging up without bye
20. 20.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
21. 21.True or false: “speaking clearly” shows good call manners. (a) False (b) True
22. 22.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
23. 23.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
24. 24.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) camera at eye level (d) calling late at night
25. 25.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
26. 26.📞 Which of these shows poor call manners? (a) saying bye before ending (b) calling late at night (c) muting when not talking (d) “Is this a good time?”
27. 27.True or false: “calling late at night” shows poor call manners. (a) False (b) True
28. 28.True or false: “saying your name first” shows good call manners. (a) False (b) True
29. 29.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
30. 30.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
31. 31.🔍 Which is the odd one out? (a) side talk during a call (b) speaking clearly (c) camera at eye level (d) saying your name first
32. 32.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
33. 33.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
34. 34.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) eating while on a call (d) speaking clearly
35. 35.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
36. 36.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
37. 37.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) muting when not talking (b) loud TV behind you (c) hanging up without bye (d) camera at the ceiling
39. 39.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
40. 40.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners

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