Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 42 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
2. 2.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) “He’s out. Bye.” (d) hang up at once
3. 3.True or false: “muting when not talking” shows good call manners. (a) False (b) True
4. 4.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
5. 5.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
6. 6.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
7. 7.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
8. 8.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) saying bye before ending (d) eating while on a call
9. 9.📞 Which of these shows poor call manners? (a) saying your name first (b) calling late at night (c) camera at eye level (d) muting when not talking
10. 10.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
11. 11.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 999999 (d) 123
12. 12.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
13. 13.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) saying bye before ending (d) calling late at night
15. 15.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
16. 16.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) a quiet place for calls (d) shouting into the phone
17. 17.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
18. 18.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
19. 19.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
20. 20.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
21. 21.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) name, number, message (d) only the time
22. 22.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
23. 23.📞 Which of these shows poor call manners? (a) saying your name first (b) loud TV behind you (c) a quiet place for calls (d) speaking clearly
24. 24.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
25. 25.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
26. 26.True or false: “camera at eye level” shows good call manners. (a) True (b) False
27. 27.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
28. 28.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) loud TV behind you (d) a quiet place for calls
29. 29.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
30. 30.🔍 Which is the odd one out? (a) eating while on a call (b) saying your name first (c) calling late at night (d) shouting into the phone
31. 31.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) switch off the screen (d) mute your microphone
32. 32.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) “Is this a good time?” (d) camera at the ceiling
33. 33.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) side talk during a call (d) saying bye before ending
34. 34.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) saying bye before ending (d) shouting into the phone
35. 35.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
36. 36.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
37. 37.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
38. 38.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
39. 39.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
40. 40.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) “Sorry, wrong number.” (d) call again and again

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