Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 411 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) saying bye before ending (d) eating while on a call
2. 2.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
3. 3.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) shout over the noise (d) switch off the screen
4. 4.📞 Which of these shows good call manners? (a) eating while on a call (b) saying bye before ending (c) shouting into the phone (d) camera at the ceiling
5. 5.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
6. 6.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
7. 7.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
8. 8.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
9. 9.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
10. 10.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) eating while on a call (d) “Is this a good time?”
11. 11.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) shouting into the phone (d) saying bye before ending
13. 13.True or false: “speaking clearly” shows good call manners. (a) False (b) True
14. 14.📞 Which of these shows poor call manners? (a) speaking clearly (b) side talk during a call (c) camera at eye level (d) saying bye before ending
15. 15.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 999999 (d) 123
16. 16.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
17. 17.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
18. 18.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
19. 19.📞 Which of these shows good call manners? (a) calling late at night (b) camera at eye level (c) camera at the ceiling (d) loud TV behind you
20. 20.📞 Which of these shows poor call manners? (a) hanging up without bye (b) a quiet place for calls (c) “Is this a good time?” (d) speaking clearly
21. 21.True or false: “camera at eye level” shows good call manners. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) hanging up without bye (b) shouting into the phone (c) side talk during a call (d) saying your name first
23. 23.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
24. 24.🔍 Which is the odd one out? (a) side talk during a call (b) saying bye before ending (c) “Is this a good time?” (d) camera at eye level
25. 25.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at eye level (c) camera at the ceiling (d) “Is this a good time?”
26. 26.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
27. 27.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) muting when not talking (d) hanging up without bye
28. 28.🔍 Which is the odd one out? (a) a quiet place for calls (b) “Is this a good time?” (c) calling late at night (d) muting when not talking
29. 29.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
30. 30.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
31. 31.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) loud TV behind you (d) a quiet place for calls
33. 33.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
34. 34.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
35. 35.📞 Which of these shows good call manners? (a) shouting into the phone (b) speaking clearly (c) eating while on a call (d) calling late at night
36. 36.True or false: “saying your name first” shows good call manners. (a) False (b) True
37. 37.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
38. 38.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
39. 39.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) muting when not talking (d) saying bye before ending
40. 40.True or false: “eating while on a call” shows good call manners. (a) True (b) False

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