Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 412 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) loud TV behind you (d) camera at the ceiling
2. 2.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
3. 3.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) chat for a while (d) tell them your school
4. 4.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) eating while on a call (d) “Is this a good time?”
5. 5.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
6. 6.True or false: “calling late at night” shows good call manners. (a) True (b) False
7. 7.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
8. 8.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
9. 9.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
10. 10.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
11. 11.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) a quiet place for calls (d) eating while on a call
12. 12.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) eating while on a call (d) camera at eye level
13. 13.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) name, number, message (d) nothing
14. 14.🔍 Which is the odd one out? (a) saying bye before ending (b) shouting into the phone (c) speaking clearly (d) “Is this a good time?”
15. 15.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
16. 16.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
17. 17.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
18. 18.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) side talk during a call (d) muting when not talking
19. 19.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) loud TV behind you (d) muting when not talking
20. 20.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) eating while on a call (d) “Is this a good time?”
21. 21.📞 Which of these shows poor call manners? (a) saying bye before ending (b) hanging up without bye (c) saying your name first (d) a quiet place for calls
22. 22.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
23. 23.🔍 Which is the odd one out? (a) saying your name first (b) shouting into the phone (c) eating while on a call (d) side talk during a call
24. 24.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
25. 25.True or false: “saying your name first” shows poor call manners. (a) True (b) False
26. 26.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) saying your name first (d) side talk during a call
27. 27.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
28. 28.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
29. 29.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) side talk during a call (d) saying bye before ending
30. 30.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
31. 31.📞 Which of these shows good call manners? (a) camera at the ceiling (b) speaking clearly (c) loud TV behind you (d) side talk during a call
32. 32.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) loud TV behind you (d) camera at eye level
33. 33.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) muting when not talking (d) eating while on a call
34. 34.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
35. 35.True or false: “eating while on a call” shows good call manners. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) camera at eye level (d) side talk during a call
37. 37.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
38. 38.📞 Which of these shows poor call manners? (a) camera at eye level (b) calling late at night (c) “Is this a good time?” (d) saying your name first
39. 39.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 999999 (d) 100000
40. 40.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students