Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 413 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) shout over the noise (d) leave the class
2. 2.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) camera at the ceiling (d) “Is this a good time?”
3. 3.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) camera at the ceiling (c) side talk during a call (d) calling late at night
4. 4.📞 Which of these shows good call manners? (a) shouting into the phone (b) muting when not talking (c) loud TV behind you (d) camera at the ceiling
5. 5.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) “He’s out. Bye.” (d) hang up at once
6. 6.📞 Which of these shows good call manners? (a) hanging up without bye (b) speaking clearly (c) camera at the ceiling (d) side talk during a call
7. 7.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) loud TV behind you (d) a quiet place for calls
8. 8.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) “Sorry, wrong number.” (d) call again and again
9. 9.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
10. 10.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
11. 11.True or false: “saying your name first” shows poor call manners. (a) False (b) True
12. 12.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
13. 13.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
14. 14.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
15. 15.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
16. 16.🔍 Which is the odd one out? (a) speaking clearly (b) camera at the ceiling (c) side talk during a call (d) calling late at night
17. 17.🔍 Which is the odd one out? (a) saying bye before ending (b) shouting into the phone (c) saying your name first (d) speaking clearly
18. 18.🔍 Which is the odd one out? (a) eating while on a call (b) a quiet place for calls (c) camera at eye level (d) muting when not talking
19. 19.📞 Which of these shows poor call manners? (a) eating while on a call (b) “Is this a good time?” (c) muting when not talking (d) saying bye before ending
20. 20.🔍 Which is the odd one out? (a) camera at the ceiling (b) “Is this a good time?” (c) calling late at night (d) eating while on a call
21. 21.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
22. 22.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
23. 23.True or false: “camera at eye level” shows good call manners. (a) True (b) False
24. 24.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
25. 25.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
26. 26.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
27. 27.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
28. 28.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
29. 29.📞 Which of these shows poor call manners? (a) saying your name first (b) hanging up without bye (c) saying bye before ending (d) a quiet place for calls
30. 30.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
31. 31.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
32. 32.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
33. 33.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
34. 34.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
35. 35.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
36. 36.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) side talk during a call (d) camera at eye level
37. 37.True or false: “calling late at night” shows poor call manners. (a) True (b) False
38. 38.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) loud TV behind you (d) a quiet place for calls
39. 39.🔍 Which is the odd one out? (a) saying your name first (b) shouting into the phone (c) side talk during a call (d) loud TV behind you
40. 40.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students