Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 414 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) “Is this a good time?” (d) shouting into the phone
2. 2.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
3. 3.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
4. 4.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) loud TV behind you (d) speaking clearly
5. 5.📞 Which of these shows poor call manners? (a) calling late at night (b) saying your name first (c) a quiet place for calls (d) speaking clearly
6. 6.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
7. 7.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 100000 (d) 123
8. 8.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) loud TV behind you (d) “Is this a good time?”
9. 9.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
10. 10.True or false: “camera at eye level” shows good call manners. (a) False (b) True
11. 11.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
12. 12.True or false: “calling late at night” shows poor call manners. (a) False (b) True
13. 13.📞 Which of these shows good call manners? (a) loud TV behind you (b) muting when not talking (c) side talk during a call (d) shouting into the phone
14. 14.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) loud TV behind you (d) saying your name first
15. 15.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
16. 16.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
17. 17.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
18. 18.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at eye level (c) calling late at night (d) camera at the ceiling
19. 19.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
20. 20.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) call again and again (d) hang up silently
21. 21.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
22. 22.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
23. 23.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
24. 24.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
25. 25.🔍 Which is the odd one out? (a) eating while on a call (b) “Is this a good time?” (c) a quiet place for calls (d) speaking clearly
26. 26.True or false: “speaking clearly” shows good call manners. (a) True (b) False
27. 27.True or false: “side talk during a call” shows good call manners. (a) False (b) True
28. 28.📞 Which of these shows good call manners? (a) loud TV behind you (b) speaking clearly (c) side talk during a call (d) camera at the ceiling
29. 29.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
30. 30.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
31. 31.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
32. 32.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) loud TV behind you (d) camera at eye level
34. 34.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
35. 35.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
36. 36.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
37. 37.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
38. 38.True or false: “calling late at night” shows good call manners. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) shouting into the phone (d) camera at eye level
40. 40.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are

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