Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 415 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) only the time (d) your own mood
2. 2.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
3. 3.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) “Is this a good time?” (d) hanging up without bye
4. 4.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
5. 5.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
6. 6.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
7. 7.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
8. 8.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
9. 9.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) eating while on a call (d) speaking clearly
10. 10.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
11. 11.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) camera at the ceiling (d) saying bye before ending
12. 12.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
13. 13.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
14. 14.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) shout over the noise (d) leave the class
15. 15.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
16. 16.True or false: “calling late at night” shows good call manners. (a) True (b) False
17. 17.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
18. 18.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) “Sorry, wrong number.” (d) call again and again
19. 19.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
20. 20.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
21. 21.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
22. 22.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
23. 23.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) eating while on a call (d) “Is this a good time?”
24. 24.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
25. 25.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
26. 26.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at the ceiling (c) speaking clearly (d) saying your name first
27. 27.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
28. 28.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
29. 29.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
30. 30.🔍 Which is the odd one out? (a) saying bye before ending (b) calling late at night (c) hanging up without bye (d) loud TV behind you
31. 31.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
32. 32.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
33. 33.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
34. 34.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) side talk during a call (d) “Is this a good time?”
35. 35.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
36. 36.🔍 Which is the odd one out? (a) camera at eye level (b) camera at the ceiling (c) side talk during a call (d) hanging up without bye
37. 37.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
38. 38.📞 Which of these shows poor call manners? (a) side talk during a call (b) “Is this a good time?” (c) camera at eye level (d) a quiet place for calls
39. 39.True or false: “side talk during a call” shows good call manners. (a) True (b) False
40. 40.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye

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