Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 416 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “eating while on a call” shows good call manners. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) saying your name first (b) eating while on a call (c) loud TV behind you (d) side talk during a call
3. 3.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
4. 4.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) shouting into the phone (d) saying bye before ending
5. 5.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) tell them the address (d) chat for a while
6. 6.True or false: “side talk during a call” shows good call manners. (a) True (b) False
7. 7.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at the ceiling (c) eating while on a call (d) hanging up without bye
9. 9.🔍 Which is the odd one out? (a) loud TV behind you (b) a quiet place for calls (c) camera at eye level (d) saying your name first
10. 10.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
11. 11.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
12. 12.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) “Sorry, wrong number.” (d) call again and again
13. 13.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
14. 14.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
15. 15.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
16. 16.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
17. 17.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
18. 18.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) eating while on a call (d) saying bye before ending
19. 19.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
20. 20.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) speaking clearly (d) camera at the ceiling
21. 21.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
22. 22.🔍 Which is the odd one out? (a) shouting into the phone (b) a quiet place for calls (c) saying bye before ending (d) saying your name first
23. 23.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) “Is this a good time?” (c) camera at eye level (d) a quiet place for calls
24. 24.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
25. 25.📞 Which of these shows good call manners? (a) hanging up without bye (b) side talk during a call (c) muting when not talking (d) loud TV behind you
26. 26.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
27. 27.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
28. 28.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
29. 29.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) camera at eye level (d) calling late at night
30. 30.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
31. 31.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
32. 32.True or false: “calling late at night” shows good call manners. (a) False (b) True
33. 33.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
34. 34.True or false: “calling late at night” shows poor call manners. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) calling late at night (d) speaking clearly
36. 36.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
37. 37.True or false: “saying your name first” shows poor call manners. (a) False (b) True
38. 38.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
39. 39.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
40. 40.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) name, number, message (d) only the time

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