Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 417 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
2. 2.📞 Which of these shows good call manners? (a) a quiet place for calls (b) loud TV behind you (c) camera at the ceiling (d) calling late at night
3. 3.🔍 Which is the odd one out? (a) a quiet place for calls (b) eating while on a call (c) calling late at night (d) hanging up without bye
4. 4.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
5. 5.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
6. 6.📞 Which of these shows poor call manners? (a) camera at eye level (b) calling late at night (c) “Is this a good time?” (d) a quiet place for calls
7. 7.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
8. 8.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
9. 9.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
10. 10.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) hanging up without bye (d) a quiet place for calls
11. 11.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) eating while on a call (d) muting when not talking
12. 12.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
13. 13.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
14. 14.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
15. 15.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) eating while on a call (d) speaking clearly
16. 16.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
17. 17.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
18. 18.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at eye level (c) camera at the ceiling (d) speaking clearly
19. 19.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
20. 20.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
21. 21.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
22. 22.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
23. 23.🔍 Which is the odd one out? (a) camera at the ceiling (b) muting when not talking (c) eating while on a call (d) loud TV behind you
24. 24.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
25. 25.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
26. 26.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
27. 27.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
28. 28.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
29. 29.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) hanging up without bye (d) “Is this a good time?”
31. 31.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) eating while on a call (d) camera at eye level
32. 32.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
33. 33.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “May I take a message?” (d) “Who cares?”
34. 34.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) speaking clearly (c) loud TV behind you (d) muting when not talking
35. 35.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) hanging up without bye (d) saying bye before ending
36. 36.True or false: “camera at eye level” shows good call manners. (a) True (b) False
37. 37.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
38. 38.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
39. 39.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
40. 40.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students