Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 43 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
2. 2.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
3. 3.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at the ceiling (c) “Is this a good time?” (d) saying your name first
4. 4.🔍 Which is the odd one out? (a) speaking clearly (b) side talk during a call (c) calling late at night (d) loud TV behind you
5. 5.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
6. 6.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) calling late at night (d) saying bye before ending
7. 7.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
8. 8.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
9. 9.📞 Which of these shows poor call manners? (a) loud TV behind you (b) speaking clearly (c) “Is this a good time?” (d) muting when not talking
10. 10.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
11. 11.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
12. 12.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
13. 13.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) switch off the screen (d) mute your microphone
14. 14.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
15. 15.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
16. 16.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) calling late at night (d) saying your name first
17. 17.🔍 Which is the odd one out? (a) loud TV behind you (b) “Is this a good time?” (c) speaking clearly (d) muting when not talking
18. 18.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
19. 19.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) calling late at night (d) “Is this a good time?”
20. 20.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
21. 21.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) saying your name first (d) shouting into the phone
22. 22.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
23. 23.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) hang up silently (d) “Who are you?”
24. 24.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
25. 25.True or false: “side talk during a call” shows good call manners. (a) False (b) True
26. 26.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
27. 27.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) tell them the address (d) chat for a while
28. 28.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
29. 29.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) your own mood (d) only the time
30. 30.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
31. 31.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) eating while on a call (d) saying bye before ending
32. 32.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
33. 33.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
34. 34.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) camera at eye level (d) eating while on a call
35. 35.📞 Which of these shows poor call manners? (a) hanging up without bye (b) “Is this a good time?” (c) saying your name first (d) saying bye before ending
36. 36.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 123 (d) 100000
37. 37.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
38. 38.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
39. 39.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
40. 40.True or false: “camera at eye level” shows good call manners. (a) False (b) True

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