Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 420 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) shouting into the phone (b) a quiet place for calls (c) eating while on a call (d) loud TV behind you
2. 2.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
3. 3.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 999999 (d) 100000
4. 4.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
5. 5.🔍 Which is the odd one out? (a) side talk during a call (b) “Is this a good time?” (c) saying your name first (d) speaking clearly
6. 6.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) only the time (d) your own mood
7. 7.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
8. 8.True or false: “saying your name first” shows poor call manners. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) calling late at night (b) camera at eye level (c) shouting into the phone (d) loud TV behind you
10. 10.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
11. 11.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
12. 12.📞 Which of these shows poor call manners? (a) loud TV behind you (b) camera at eye level (c) muting when not talking (d) a quiet place for calls
13. 13.True or false: “saying your name first” shows good call manners. (a) False (b) True
14. 14.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) mute your microphone (d) leave the class
15. 15.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at eye level (c) hanging up without bye (d) shouting into the phone
16. 16.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
17. 17.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
18. 18.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
19. 19.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
20. 20.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) shouting into the phone (d) hanging up without bye
21. 21.🔍 Which is the odd one out? (a) saying your name first (b) eating while on a call (c) speaking clearly (d) muting when not talking
22. 22.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
23. 23.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
24. 24.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) call again and again (d) “Who are you?”
25. 25.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
26. 26.True or false: “side talk during a call” shows good call manners. (a) True (b) False
27. 27.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
28. 28.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
29. 29.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
30. 30.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) saying your name first (d) calling late at night
31. 31.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
32. 32.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) shouting into the phone (d) saying bye before ending
33. 33.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) calling late at night (d) speaking clearly
34. 34.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
35. 35.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
36. 36.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
37. 37.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) side talk during a call (d) saying bye before ending
38. 38.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) “Who cares?” (d) hang up at once
39. 39.True or false: “camera at eye level” shows good call manners. (a) False (b) True
40. 40.📞 Which of these shows good call manners? (a) saying bye before ending (b) camera at the ceiling (c) calling late at night (d) loud TV behind you

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