Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 421 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) hang up silently (d) “Who are you?”
2. 2.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
3. 3.🔍 Which is the odd one out? (a) shouting into the phone (b) muting when not talking (c) saying bye before ending (d) saying your name first
4. 4.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
5. 5.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
6. 6.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
7. 7.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
8. 8.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
9. 9.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
10. 10.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) camera at the ceiling (d) saying bye before ending
11. 11.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) eating while on a call (d) speaking clearly
12. 12.📞 Which of these shows poor call manners? (a) saying bye before ending (b) calling late at night (c) speaking clearly (d) “Is this a good time?”
13. 13.True or false: “eating while on a call” shows good call manners. (a) False (b) True
14. 14.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
15. 15.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) nothing (d) only the time
16. 16.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
17. 17.🔍 Which is the odd one out? (a) speaking clearly (b) calling late at night (c) camera at eye level (d) muting when not talking
18. 18.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
19. 19.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) camera at eye level (d) eating while on a call
20. 20.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
21. 21.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) shouting into the phone (d) saying bye before ending
22. 22.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 999999 (d) 100000
23. 23.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) calling late at night (d) saying bye before ending
24. 24.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
25. 25.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
26. 26.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) “He’s out. Bye.” (d) hang up at once
27. 27.True or false: “saying your name first” shows good call manners. (a) True (b) False
28. 28.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) tell them the address (d) chat for a while
29. 29.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
30. 30.📞 Which of these shows poor call manners? (a) hanging up without bye (b) saying your name first (c) saying bye before ending (d) muting when not talking
31. 31.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
32. 32.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
33. 33.True or false: “saying your name first” shows poor call manners. (a) True (b) False
34. 34.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
35. 35.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
36. 36.🔍 Which is the odd one out? (a) side talk during a call (b) muting when not talking (c) saying bye before ending (d) camera at eye level
37. 37.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) loud TV behind you (b) saying your name first (c) muting when not talking (d) camera at eye level
39. 39.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying your name first (c) camera at eye level (d) “Is this a good time?”
40. 40.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer

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