Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 422 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) muting when not talking (b) calling late at night (c) a quiet place for calls (d) camera at eye level
2. 2.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
3. 3.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) a quiet place for calls (d) hanging up without bye
4. 4.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
5. 5.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
6. 6.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
7. 7.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
8. 8.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
9. 9.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) saying your name first (d) shouting into the phone
10. 10.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) camera at the ceiling (d) a quiet place for calls
11. 11.📞 Which of these shows good call manners? (a) camera at the ceiling (b) speaking clearly (c) calling late at night (d) loud TV behind you
12. 12.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
13. 13.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “Who cares?” (d) “May I take a message?”
14. 14.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
15. 15.🔍 Which is the odd one out? (a) “Is this a good time?” (b) hanging up without bye (c) shouting into the phone (d) side talk during a call
16. 16.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
17. 17.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) loud TV behind you (d) saying bye before ending
18. 18.True or false: “calling late at night” shows poor call manners. (a) False (b) True
19. 19.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
20. 20.📞 Which of these shows good call manners? (a) muting when not talking (b) camera at the ceiling (c) shouting into the phone (d) loud TV behind you
21. 21.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
22. 22.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
23. 23.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
24. 24.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
25. 25.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
26. 26.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
27. 27.True or false: “saying your name first” shows poor call manners. (a) False (b) True
28. 28.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
29. 29.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) a quiet place for calls (d) loud TV behind you
30. 30.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 999999 (d) 123
31. 31.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
32. 32.True or false: “calling late at night” shows good call manners. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) saying your name first (b) shouting into the phone (c) eating while on a call (d) side talk during a call
34. 34.True or false: “speaking clearly” shows good call manners. (a) False (b) True
35. 35.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
36. 36.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
37. 37.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) side talk during a call (d) camera at eye level
38. 38.🔍 Which is the odd one out? (a) “Is this a good time?” (b) shouting into the phone (c) muting when not talking (d) a quiet place for calls
39. 39.🔍 Which is the odd one out? (a) hanging up without bye (b) muting when not talking (c) calling late at night (d) side talk during a call
40. 40.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners

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