Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 423 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
2. 2.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
3. 3.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
4. 4.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
5. 5.📞 Which of these shows good call manners? (a) saying your name first (b) camera at the ceiling (c) eating while on a call (d) loud TV behind you
6. 6.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) side talk during a call (d) saying bye before ending
7. 7.🔍 Which is the odd one out? (a) saying your name first (b) calling late at night (c) side talk during a call (d) camera at the ceiling
8. 8.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
9. 9.🔍 Which is the odd one out? (a) camera at eye level (b) hanging up without bye (c) muting when not talking (d) saying your name first
10. 10.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) shouting into the phone (d) muting when not talking
11. 11.True or false: “saying your name first” shows good call manners. (a) True (b) False
12. 12.True or false: “calling late at night” shows good call manners. (a) False (b) True
13. 13.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
14. 14.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
15. 15.📞 Which of these shows poor call manners? (a) loud TV behind you (b) a quiet place for calls (c) saying your name first (d) muting when not talking
16. 16.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
17. 17.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
18. 18.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
19. 19.🔍 Which is the odd one out? (a) “Is this a good time?” (b) eating while on a call (c) loud TV behind you (d) hanging up without bye
20. 20.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) a quiet place for calls (b) hanging up without bye (c) eating while on a call (d) camera at the ceiling
22. 22.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
23. 23.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
24. 24.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
25. 25.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
26. 26.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
27. 27.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 123 (d) 999999
28. 28.True or false: “saying your name first” shows poor call manners. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) eating while on a call (d) speaking clearly
30. 30.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
31. 31.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
32. 32.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
33. 33.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) a quiet place for calls (d) shouting into the phone
34. 34.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
35. 35.🔍 Which is the odd one out? (a) camera at eye level (b) side talk during a call (c) speaking clearly (d) saying bye before ending
36. 36.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
37. 37.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
38. 38.True or false: “camera at eye level” shows good call manners. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) eating while on a call (d) muting when not talking
40. 40.True or false: “shouting into the phone” shows good call manners. (a) False (b) True

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students