Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 424 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) calling late at night (b) saying bye before ending (c) speaking clearly (d) “Is this a good time?”
2. 2.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
3. 3.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) hanging up without bye (d) camera at eye level
4. 4.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123
5. 5.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at eye level (c) saying your name first (d) eating while on a call
6. 6.True or false: “saying your name first” shows poor call manners. (a) True (b) False
7. 7.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
8. 8.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
9. 9.📞 Which of these shows good call manners? (a) speaking clearly (b) hanging up without bye (c) eating while on a call (d) calling late at night
10. 10.True or false: “calling late at night” shows poor call manners. (a) True (b) False
11. 11.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
12. 12.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
13. 13.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
14. 14.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) muting when not talking (d) hanging up without bye
15. 15.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) leave the class (d) mute your microphone
16. 16.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
17. 17.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
18. 18.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) speaking clearly (d) a quiet place for calls
19. 19.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
20. 20.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) nothing (d) your own mood
21. 21.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
22. 22.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying bye before ending (c) camera at eye level (d) shouting into the phone
23. 23.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
24. 24.📞 Which of these shows good call manners? (a) camera at eye level (b) calling late at night (c) shouting into the phone (d) loud TV behind you
25. 25.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) saying bye before ending (d) hanging up without bye
26. 26.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
27. 27.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) a quiet place for calls (d) camera at the ceiling
28. 28.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
29. 29.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) hanging up without bye (c) saying your name first (d) saying bye before ending
30. 30.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) camera at the ceiling (d) “Is this a good time?”
31. 31.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
32. 32.🔍 Which is the odd one out? (a) speaking clearly (b) loud TV behind you (c) calling late at night (d) camera at the ceiling
33. 33.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
34. 34.🔍 Which is the odd one out? (a) side talk during a call (b) “Is this a good time?” (c) hanging up without bye (d) calling late at night
35. 35.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) side talk during a call (d) saying bye before ending
37. 37.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
38. 38.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
39. 39.True or false: “speaking clearly” shows good call manners. (a) True (b) False
40. 40.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer

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