Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 425 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) side talk during a call (d) camera at eye level
2. 2.True or false: “saying your name first” shows good call manners. (a) True (b) False
3. 3.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) a quiet place for calls (c) saying bye before ending (d) loud TV behind you
4. 4.True or false: “speaking clearly” shows good call manners. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) eating while on a call (d) saying your name first
6. 6.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
7. 7.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
8. 8.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 112 (d) 123
9. 9.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
10. 10.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
11. 11.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
12. 12.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) side talk during a call (d) saying bye before ending
14. 14.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “Who cares?” (d) “He’s out. Bye.”
15. 15.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
16. 16.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
17. 17.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
18. 18.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
19. 19.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
20. 20.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
21. 21.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
22. 22.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
23. 23.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
24. 24.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) shouting into the phone (d) saying your name first
25. 25.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) a quiet place for calls (d) calling late at night
26. 26.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
27. 27.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
28. 28.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
29. 29.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
30. 30.True or false: “calling late at night” shows good call manners. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) camera at eye level (d) side talk during a call
32. 32.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) a quiet place for calls (d) calling late at night
33. 33.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
34. 34.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) calling late at night (d) speaking clearly
35. 35.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) a quiet place for calls (d) calling late at night
36. 36.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
37. 37.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying bye before ending (c) hanging up without bye (d) camera at eye level
38. 38.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) saying bye before ending (d) calling late at night
39. 39.True or false: “side talk during a call” shows good call manners. (a) True (b) False
40. 40.True or false: “calling late at night” shows poor call manners. (a) False (b) True

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