Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 426 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
2. 2.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at the ceiling (c) a quiet place for calls (d) camera at eye level
3. 3.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
4. 4.📞 Which of these shows poor call manners? (a) loud TV behind you (b) muting when not talking (c) “Is this a good time?” (d) speaking clearly
5. 5.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
6. 6.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
7. 7.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) camera at eye level (d) shouting into the phone
8. 8.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
9. 9.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
10. 10.🔍 Which is the odd one out? (a) muting when not talking (b) calling late at night (c) loud TV behind you (d) shouting into the phone
11. 11.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
12. 12.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
13. 13.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
14. 14.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
15. 15.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
16. 16.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
17. 17.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
18. 18.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at eye level (c) loud TV behind you (d) side talk during a call
19. 19.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
20. 20.🔍 Which is the odd one out? (a) saying bye before ending (b) side talk during a call (c) saying your name first (d) speaking clearly
21. 21.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
22. 22.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
23. 23.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
24. 24.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) calling late at night (d) saying your name first
26. 26.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) hang up silently (d) “Sorry, wrong number.”
27. 27.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) camera at the ceiling (d) camera at eye level
28. 28.True or false: “saying your name first” shows poor call manners. (a) False (b) True
29. 29.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
30. 30.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
31. 31.📞 Which of these shows good call manners? (a) loud TV behind you (b) a quiet place for calls (c) shouting into the phone (d) calling late at night
32. 32.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
33. 33.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) name, number, message (d) your own mood
34. 34.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
35. 35.True or false: “speaking clearly” shows good call manners. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) shouting into the phone (b) a quiet place for calls (c) camera at eye level (d) saying bye before ending
37. 37.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
38. 38.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
39. 39.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
40. 40.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) camera at the ceiling (d) saying bye before ending

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