Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 427 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
2. 2.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
3. 3.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
4. 4.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) saying bye before ending (d) calling late at night
5. 5.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
6. 6.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) “Is this a good time?” (d) eating while on a call
7. 7.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) call again and again (d) “Sorry, wrong number.”
8. 8.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
9. 9.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at the ceiling (c) “Is this a good time?” (d) shouting into the phone
10. 10.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
11. 11.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
12. 12.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
13. 13.📞 Which of these shows good call manners? (a) saying your name first (b) hanging up without bye (c) shouting into the phone (d) calling late at night
14. 14.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
15. 15.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) eating while on a call (d) speaking clearly
16. 16.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
17. 17.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
18. 18.📞 Which of these shows poor call manners? (a) hanging up without bye (b) camera at eye level (c) muting when not talking (d) saying your name first
19. 19.True or false: “saying your name first” shows good call manners. (a) True (b) False
20. 20.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
21. 21.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
22. 22.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) hanging up without bye (d) saying your name first
23. 23.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
24. 24.🔍 Which is the odd one out? (a) muting when not talking (b) hanging up without bye (c) saying your name first (d) speaking clearly
25. 25.🔍 Which is the odd one out? (a) calling late at night (b) shouting into the phone (c) loud TV behind you (d) a quiet place for calls
26. 26.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
27. 27.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
28. 28.📞 Which of these shows good call manners? (a) eating while on a call (b) a quiet place for calls (c) shouting into the phone (d) camera at the ceiling
29. 29.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
30. 30.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
31. 31.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
32. 32.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
33. 33.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
34. 34.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) saying bye before ending (d) hanging up without bye
35. 35.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) hanging up without bye (b) shouting into the phone (c) loud TV behind you (d) “Is this a good time?”
37. 37.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
38. 38.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
39. 39.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
40. 40.True or false: “calling late at night” shows poor call manners. (a) False (b) True

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