Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 428 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) eating while on a call (d) speaking clearly
2. 2.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
3. 3.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) saying your name first (d) calling late at night
4. 4.True or false: “saying your name first” shows poor call manners. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) saying bye before ending (d) camera at the ceiling
6. 6.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
7. 7.📞 Which of these shows poor call manners? (a) saying bye before ending (b) hanging up without bye (c) muting when not talking (d) camera at eye level
8. 8.True or false: “calling late at night” shows poor call manners. (a) False (b) True
9. 9.True or false: “saying your name first” shows good call manners. (a) True (b) False
10. 10.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) saying bye before ending (d) calling late at night
11. 11.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
12. 12.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
13. 13.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “He’s out. Bye.” (d) “Who cares?”
14. 14.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
15. 15.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
16. 16.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying your name first (c) loud TV behind you (d) eating while on a call
17. 17.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
18. 18.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
19. 19.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 123 (d) 100000
20. 20.🔍 Which is the odd one out? (a) “Is this a good time?” (b) side talk during a call (c) calling late at night (d) shouting into the phone
21. 21.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) only the time (d) name, number, message
22. 22.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
23. 23.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
24. 24.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) a quiet place for calls (d) loud TV behind you
25. 25.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
26. 26.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) a quiet place for calls (d) camera at the ceiling
27. 27.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
28. 28.True or false: “eating while on a call” shows good call manners. (a) False (b) True
29. 29.📞 Which of these shows good call manners? (a) camera at the ceiling (b) muting when not talking (c) hanging up without bye (d) shouting into the phone
30. 30.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
31. 31.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) switch off the screen (d) mute your microphone
32. 32.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) loud TV behind you (c) camera at eye level (d) saying bye before ending
33. 33.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
34. 34.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
35. 35.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) shouting into the phone (d) “Is this a good time?”
36. 36.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
37. 37.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) eating while on a call (d) camera at eye level
38. 38.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
39. 39.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
40. 40.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) “Is this a good time?” (c) camera at eye level (d) side talk during a call

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