Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 429 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) saying your name first (d) camera at the ceiling
2. 2.True or false: “calling late at night” shows poor call manners. (a) True (b) False
3. 3.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
4. 4.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
5. 5.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
6. 6.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
7. 7.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) hanging up without bye (d) speaking clearly
8. 8.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
9. 9.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
10. 10.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
11. 11.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
12. 12.📞 Which of these shows good call manners? (a) saying your name first (b) shouting into the phone (c) side talk during a call (d) eating while on a call
13. 13.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) a quiet place for calls (b) shouting into the phone (c) saying bye before ending (d) speaking clearly
15. 15.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
16. 16.🔍 Which is the odd one out? (a) calling late at night (b) speaking clearly (c) “Is this a good time?” (d) muting when not talking
17. 17.📞 Which of these shows poor call manners? (a) camera at eye level (b) shouting into the phone (c) a quiet place for calls (d) saying your name first
18. 18.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) eating while on a call (d) speaking clearly
19. 19.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
20. 20.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
21. 21.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
22. 22.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
23. 23.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying bye before ending (c) saying your name first (d) loud TV behind you
24. 24.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) a quiet place for calls (d) side talk during a call
25. 25.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
26. 26.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
27. 27.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
28. 28.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
29. 29.True or false: “saying your name first” shows poor call manners. (a) False (b) True
30. 30.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) hang up silently (d) “Who are you?”
31. 31.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) camera at the ceiling (d) saying bye before ending
32. 32.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
33. 33.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
34. 34.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
35. 35.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) switch off the screen (d) mute your microphone
36. 36.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) speaking clearly (d) hanging up without bye
37. 37.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
38. 38.True or false: “camera at eye level” shows good call manners. (a) True (b) False
39. 39.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) “He’s out. Bye.” (d) hang up at once
40. 40.🔍 Which is the odd one out? (a) side talk during a call (b) a quiet place for calls (c) hanging up without bye (d) calling late at night

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