Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 430 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
2. 2.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
3. 3.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) saying bye before ending (d) side talk during a call
4. 4.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) muting when not talking (d) loud TV behind you
5. 5.True or false: “calling late at night” shows good call manners. (a) True (b) False
6. 6.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
7. 7.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
8. 8.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “He’s out. Bye.” (d) “Who cares?”
9. 9.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
10. 10.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
11. 11.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) loud TV behind you (d) a quiet place for calls
12. 12.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
13. 13.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
14. 14.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
15. 15.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
16. 16.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) saying bye before ending (d) eating while on a call
17. 17.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
18. 18.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
19. 19.True or false: “eating while on a call” shows good call manners. (a) False (b) True
20. 20.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at eye level (c) “Is this a good time?” (d) shouting into the phone
21. 21.📞 Which of these shows good call manners? (a) shouting into the phone (b) a quiet place for calls (c) side talk during a call (d) loud TV behind you
22. 22.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
23. 23.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
24. 24.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
25. 25.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) camera at eye level (d) calling late at night
26. 26.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
27. 27.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
28. 28.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) hang up silently (d) “Sorry, wrong number.”
29. 29.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
30. 30.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) “Is this a good time?” (d) loud TV behind you
31. 31.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) calling late at night (b) loud TV behind you (c) speaking clearly (d) camera at the ceiling
33. 33.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
34. 34.📞 Which of these shows poor call manners? (a) camera at eye level (b) a quiet place for calls (c) eating while on a call (d) saying your name first
35. 35.🔍 Which is the odd one out? (a) side talk during a call (b) saying your name first (c) calling late at night (d) camera at the ceiling
36. 36.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
37. 37.🔍 Which is the odd one out? (a) shouting into the phone (b) saying bye before ending (c) loud TV behind you (d) calling late at night
38. 38.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
39. 39.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) switch off the screen (d) leave the class
40. 40.True or false: “speaking clearly” shows poor call manners. (a) True (b) False

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students