Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 44 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) a quiet place for calls (b) “Is this a good time?” (c) eating while on a call (d) saying your name first
2. 2.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) saying your name first (d) shouting into the phone
3. 3.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
4. 4.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) camera at eye level (d) side talk during a call
5. 5.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
6. 6.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) saying your name first (d) calling late at night
7. 7.📞 Which of these shows poor call manners? (a) camera at eye level (b) a quiet place for calls (c) muting when not talking (d) eating while on a call
8. 8.🔍 Which is the odd one out? (a) muting when not talking (b) shouting into the phone (c) camera at the ceiling (d) hanging up without bye
9. 9.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) speaking clearly (d) side talk during a call
10. 10.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
11. 11.True or false: “eating while on a call” shows good call manners. (a) True (b) False
12. 12.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) mute your microphone (d) switch off the screen
13. 13.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
14. 14.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
15. 15.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
16. 16.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
17. 17.🔍 Which is the odd one out? (a) camera at eye level (b) muting when not talking (c) saying your name first (d) loud TV behind you
18. 18.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
19. 19.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) speaking clearly (d) eating while on a call
20. 20.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
21. 21.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
22. 22.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
23. 23.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
24. 24.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
25. 25.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
26. 26.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
27. 27.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
28. 28.True or false: “calling late at night” shows poor call manners. (a) True (b) False
29. 29.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
30. 30.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at the ceiling (c) speaking clearly (d) saying bye before ending
31. 31.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) “May I take a message?” (d) hang up at once
32. 32.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
33. 33.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) a quiet place for calls (d) camera at the ceiling
34. 34.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
35. 35.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
36. 36.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
37. 37.🔍 Which is the odd one out? (a) eating while on a call (b) speaking clearly (c) side talk during a call (d) calling late at night
38. 38.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) side talk during a call (d) camera at eye level
39. 39.📞 Which of these shows good call manners? (a) saying bye before ending (b) camera at the ceiling (c) eating while on a call (d) calling late at night
40. 40.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called

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