Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 431 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) eating while on a call (d) “Is this a good time?”
2. 2.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
3. 3.True or false: “saying your name first” shows good call manners. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) side talk during a call (d) hanging up without bye
5. 5.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
6. 6.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) a quiet place for calls (d) side talk during a call
8. 8.📞 Which of these shows poor call manners? (a) side talk during a call (b) saying bye before ending (c) speaking clearly (d) a quiet place for calls
9. 9.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
10. 10.True or false: “muting when not talking” shows good call manners. (a) False (b) True
11. 11.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
12. 12.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) saying your name first (d) side talk during a call
13. 13.🔍 Which is the odd one out? (a) speaking clearly (b) camera at the ceiling (c) hanging up without bye (d) side talk during a call
14. 14.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
15. 15.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
16. 16.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
17. 17.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
18. 18.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) camera at the ceiling (d) camera at eye level
19. 19.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
20. 20.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) shouting into the phone (d) a quiet place for calls
21. 21.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) “Is this a good time?” (d) loud TV behind you
22. 22.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
23. 23.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
24. 24.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
25. 25.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
26. 26.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
27. 27.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
28. 28.🔍 Which is the odd one out? (a) muting when not talking (b) loud TV behind you (c) hanging up without bye (d) side talk during a call
29. 29.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) hang up at once (d) “Who cares?”
30. 30.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
31. 31.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
32. 32.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) “Is this a good time?” (d) shouting into the phone
33. 33.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
34. 34.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
35. 35.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
36. 36.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
37. 37.📞 Which of these shows good call manners? (a) loud TV behind you (b) hanging up without bye (c) shouting into the phone (d) saying bye before ending
38. 38.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
39. 39.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
40. 40.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer

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