Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 432 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
2. 2.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) shouting into the phone (d) saying bye before ending
3. 3.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
4. 4.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
5. 5.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
6. 6.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 999999 (d) 123
7. 7.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) shouting into the phone (d) “Is this a good time?”
9. 9.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
10. 10.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
11. 11.True or false: “muting when not talking” shows good call manners. (a) False (b) True
12. 12.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
13. 13.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
14. 14.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
15. 15.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) chat for a while (d) tell them your school
16. 16.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
17. 17.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) hang up at once (d) “He’s out. Bye.”
18. 18.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
19. 19.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying bye before ending (c) speaking clearly (d) camera at eye level
20. 20.📞 Which of these shows good call manners? (a) hanging up without bye (b) loud TV behind you (c) side talk during a call (d) “Is this a good time?”
21. 21.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
22. 22.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
23. 23.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) a quiet place for calls (c) camera at eye level (d) shouting into the phone
24. 24.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
25. 25.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) eating while on a call (d) saying your name first
26. 26.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
27. 27.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
28. 28.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
29. 29.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at eye level (c) camera at the ceiling (d) calling late at night
30. 30.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
31. 31.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) loud TV behind you (d) saying your name first
32. 32.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
33. 33.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
34. 34.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at the ceiling (c) shouting into the phone (d) side talk during a call
35. 35.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
36. 36.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
37. 37.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) leave the class (d) switch off the screen
38. 38.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
39. 39.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
40. 40.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners

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