Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 433 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
2. 2.📞 Which of these shows good call manners? (a) hanging up without bye (b) loud TV behind you (c) speaking clearly (d) side talk during a call
3. 3.📞 Which of these shows good call manners? (a) a quiet place for calls (b) side talk during a call (c) eating while on a call (d) camera at the ceiling
4. 4.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
5. 5.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
6. 6.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
7. 7.🔍 Which is the odd one out? (a) camera at eye level (b) eating while on a call (c) “Is this a good time?” (d) saying bye before ending
8. 8.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
9. 9.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
10. 10.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
11. 11.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
12. 12.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) saying bye before ending (d) loud TV behind you
13. 13.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
14. 14.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at eye level (c) hanging up without bye (d) shouting into the phone
15. 15.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
16. 16.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
17. 17.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 112 (d) 999999
18. 18.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) side talk during a call (c) “Is this a good time?” (d) speaking clearly
19. 19.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
20. 20.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) camera at eye level (d) shouting into the phone
21. 21.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) muting when not talking (d) eating while on a call
22. 22.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) side talk during a call (d) speaking clearly
24. 24.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
25. 25.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) loud TV behind you (d) saying your name first
26. 26.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
27. 27.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
28. 28.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
29. 29.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
30. 30.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
31. 31.True or false: “eating while on a call” shows good call manners. (a) True (b) False
32. 32.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
33. 33.True or false: “camera at eye level” shows good call manners. (a) True (b) False
34. 34.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
35. 35.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
36. 36.📞 Which of these shows good call manners? (a) shouting into the phone (b) muting when not talking (c) hanging up without bye (d) camera at the ceiling
37. 37.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
38. 38.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) a quiet place for calls (d) eating while on a call
39. 39.📞 Which of these shows poor call manners? (a) hanging up without bye (b) speaking clearly (c) saying bye before ending (d) saying your name first
40. 40.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye

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