Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 434 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
2. 2.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
3. 3.🔍 Which is the odd one out? (a) camera at the ceiling (b) camera at eye level (c) speaking clearly (d) muting when not talking
4. 4.🔍 Which is the odd one out? (a) muting when not talking (b) side talk during a call (c) eating while on a call (d) hanging up without bye
5. 5.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) camera at the ceiling (d) saying bye before ending
6. 6.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
7. 7.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
8. 8.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) “Is this a good time?” (d) shouting into the phone
9. 9.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
10. 10.📞 Which of these shows good call manners? (a) camera at eye level (b) calling late at night (c) loud TV behind you (d) eating while on a call
11. 11.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
12. 12.True or false: “saying your name first” shows poor call manners. (a) True (b) False
13. 13.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
14. 14.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
15. 15.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) saying bye before ending (d) hanging up without bye
16. 16.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) camera at the ceiling (d) “Is this a good time?”
17. 17.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
18. 18.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) eating while on a call (d) camera at eye level
19. 19.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
20. 20.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
21. 21.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
22. 22.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
23. 23.📞 Which of these shows good call manners? (a) side talk during a call (b) muting when not talking (c) eating while on a call (d) shouting into the phone
24. 24.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
25. 25.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
26. 26.🔍 Which is the odd one out? (a) calling late at night (b) a quiet place for calls (c) eating while on a call (d) hanging up without bye
27. 27.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
28. 28.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
29. 29.🔍 Which is the odd one out? (a) a quiet place for calls (b) eating while on a call (c) camera at eye level (d) speaking clearly
30. 30.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) eating while on a call (d) saying bye before ending
31. 31.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) camera at the ceiling (d) calling late at night
32. 32.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
33. 33.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 123 (d) 999999
34. 34.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
35. 35.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) a quiet place for calls (d) side talk during a call
36. 36.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
37. 37.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
38. 38.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
39. 39.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) only the time (d) nothing
40. 40.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True

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