Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 437 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) camera at eye level (d) shouting into the phone
2. 2.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at eye level (c) shouting into the phone (d) eating while on a call
3. 3.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
4. 4.🔍 Which is the odd one out? (a) calling late at night (b) shouting into the phone (c) side talk during a call (d) saying your name first
5. 5.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
6. 6.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) shout over the noise (d) switch off the screen
7. 7.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
8. 8.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) loud TV behind you (d) speaking clearly
10. 10.True or false: “calling late at night” shows good call manners. (a) True (b) False
11. 11.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
12. 12.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
13. 13.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) shouting into the phone (d) “Is this a good time?”
14. 14.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) saying bye before ending (d) calling late at night
15. 15.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
16. 16.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
17. 17.📞 Which of these shows good call manners? (a) eating while on a call (b) speaking clearly (c) shouting into the phone (d) hanging up without bye
18. 18.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
19. 19.🔍 Which is the odd one out? (a) muting when not talking (b) eating while on a call (c) saying your name first (d) saying bye before ending
20. 20.🔍 Which is the odd one out? (a) muting when not talking (b) shouting into the phone (c) loud TV behind you (d) hanging up without bye
21. 21.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) camera at the ceiling (d) saying bye before ending
22. 22.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
23. 23.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
24. 24.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
25. 25.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
26. 26.📞 Which of these shows poor call manners? (a) camera at eye level (b) loud TV behind you (c) a quiet place for calls (d) “Is this a good time?”
27. 27.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
28. 28.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 999999 (d) 112
29. 29.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
30. 30.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
31. 31.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) hanging up without bye (d) camera at eye level
32. 32.🔍 Which is the odd one out? (a) eating while on a call (b) speaking clearly (c) shouting into the phone (d) hanging up without bye
33. 33.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) saying bye before ending (d) loud TV behind you
34. 34.📞 Which of these shows good call manners? (a) saying your name first (b) shouting into the phone (c) hanging up without bye (d) calling late at night
35. 35.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) shouting into the phone (d) “Is this a good time?”
36. 36.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
37. 37.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) muting when not talking (d) camera at the ceiling
38. 38.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
39. 39.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
40. 40.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”

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