Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 438 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
2. 2.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
3. 3.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
4. 4.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
5. 5.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
6. 6.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) camera at eye level (d) calling late at night
7. 7.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) muting when not talking (d) saying bye before ending
8. 8.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
9. 9.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
10. 10.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) shout over the noise (d) mute your microphone
11. 11.True or false: “saying your name first” shows poor call manners. (a) False (b) True
12. 12.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
13. 13.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
14. 14.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) eating while on a call (d) speaking clearly
15. 15.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) calling late at night (d) “Is this a good time?”
16. 16.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) calling late at night (d) speaking clearly
17. 17.🔍 Which is the odd one out? (a) saying bye before ending (b) calling late at night (c) loud TV behind you (d) shouting into the phone
18. 18.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 100000 (d) 999999
19. 19.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) eating while on a call (d) a quiet place for calls
20. 20.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
21. 21.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
22. 22.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
23. 23.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “He’s out. Bye.” (d) “Who cares?”
24. 24.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
25. 25.📞 Which of these shows good call manners? (a) saying your name first (b) camera at the ceiling (c) loud TV behind you (d) shouting into the phone
26. 26.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) shouting into the phone (d) muting when not talking
27. 27.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
28. 28.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
29. 29.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
30. 30.True or false: “eating while on a call” shows good call manners. (a) True (b) False
31. 31.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) loud TV behind you (c) camera at the ceiling (d) side talk during a call
32. 32.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
33. 33.📞 Which of these shows poor call manners? (a) saying bye before ending (b) loud TV behind you (c) a quiet place for calls (d) “Is this a good time?”
34. 34.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
35. 35.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
36. 36.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
37. 37.📞 Which of these shows good call manners? (a) eating while on a call (b) speaking clearly (c) shouting into the phone (d) loud TV behind you
38. 38.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
39. 39.🔍 Which is the odd one out? (a) saying your name first (b) hanging up without bye (c) muting when not talking (d) saying bye before ending
40. 40.True or false: “loud TV behind you” shows good call manners. (a) True (b) False

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